In addition to being an all around awesome guy, Bryan Miles with his wife Shannon Miles Advisory Group to help churhes streamline their ministry with high quality outsourced services. This is a great article he wrote on how the church should make puchasing decisions.
Bryan Miles Guest Blogger

When it comes time for most churches to make a decision on buying something (e.g. software, a general contractor, web-designer, curriculum, architect, equipment, services, & etc) … the “decision maker” in the church usually filters their decision on mostly subjective criteria … in their head … such as:
- the salesperson tells good stories
- the salesperson shows good pictures
- the salesperson is “cool” or “fun” to be around … they get me
- the salesperson can equip me in other areas of my church/ministry
In my years of experience … this is what most church decision-makers truly filter their buying decision off of. Church leaders should help their staff learn how to be better buyers much like a savvy business does.
Here are 9 questions to answer before you buy:
1. what does this cost?
2. What are the “hidden fees”?
3. Did the company research us before they came to meet us? How did they prepare for our time together?
4. Do we only work with the salesperson or other people from the company?
5. How (specifically) will our ministry grow if we use this service?
6. How does this company handle client/project management?
7. What kind of contract are we expected to sign? What are we legally obligated to?
8. What sort of customer/client experience will we receive?
9. Does this company work in our industry? Do they have relevant experience? How has this person/company helped other churches (case studies or examples)? Can we talk to the “bad” references? You get the picture.
The church (in general) needs an objective format for basing their buying decisions … and then, when they get ready to cast vision … they can stand up with confidence & say that they objectively vetted the vendor(s) for the right fit for their church. Vision-casting based on objective measures only adds to the “oomph” in the church staff and attendee minds.
If you have other ideas tied to what churches should objectively measure … please leave a comment. Of, if you would like to speak with us about your upcoming decision for your church and want to bounce some ideas off of me … please eMail me at bryan@milesadvisorygroup.com or check us out at www.milesadvisorygroup.com.